Customer Relationship Management (CRM) (Registro nro. 11632)
[ vista simple ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01157nam a22003017a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 11632 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250124161024.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 050301s2004 cl 000 0 spa d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UTEM |
| 041 0# - LANGUAGE CODE | |
| Language code of text/sound track or separate title | spa |
| 044 ## - COUNTRY OF PUBLISHING/PRODUCING ENTITY CODE | |
| MARC country code | cl |
| 084 ## - OTHER CLASSIFICATION NUMBER | |
| Number source | 21 |
| Classification number | SUTEM |
| Item number | V857 2004 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Vives Bascuñán, Claudio |
| 9 (RLIN) | 31660 |
| 245 10 - TITLE STATEMENT | |
| Title | Customer Relationship Management (CRM) |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Santiago, |
| Date of publication, distribution, etc. | 2004 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 134 h. |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Trabajo de titulacion (Ingeniero en Informática) -- Universidad Tecnológica Metropolitana, 2004 |
| 505 00 - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Cap. 1. ¿Qué es CRM?; Cap. 2. Una alternativa de implementación; Cap. 3. CRM asociado al Contact Center; Cap. 4. Tendencias |
| 592 ## - | |
| -- | tesis |
| 650 07 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | GESTION DE LAS RELACIONES CON EL CLIENTE (GRC) |
| Source of heading or term | |
| 9 (RLIN) | 4324 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Escobar Ramírez, Luis A., |
| Dates associated with a name | prof. guía |
| 9 (RLIN) | 5950 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Parra González, Claudio |
| 9 (RLIN) | 31662 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Palacios Cañas, Eduardo |
| 9 (RLIN) | 31663 |
| 904 ## - LOCAL DATA ELEMENT D, LDD (RLIN) | |
| a | Rosana |
| 905 ## - LOCAL DATA ELEMENT E, LDE (RLIN) | |
| a | 2130 |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | Griselda |
| 949 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| m | LIBRO |
| 1 | BCSM |
| -- | Tesis |
| 3 | SUTEM/V857/2004 |
| 6 | 14279-2005 |
| 5 | UTEML50049999 |
| 4 | DEP.: BCSM/Entregado: Junio/Ana. 085/2006 |
| 8 | 20050107 |
| -- | Tesis Consulta |
| h | c 1 |
| -- | Administrative |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection | Home library | Current library | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Bodega | BIBLIOTECA XIMENA SANCHEZ STAFORELLI | BIBLIOTECA XIMENA SANCHEZ STAFORELLI | 07.01.2005 | SUTEM V857 2004 | UTEML50049999 | 09.03.2024 | c 1 Bodega | 09.03.2024 | TRABAJO DE TITULO | DEP.: BCSM/Entregado: Junio/Ana. 085/2006 |