Calidad en el servicio al cliente : (Registro nro. 12590)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00854nam a22002291ar4500 |
| 001 - CONTROL NUMBER | |
| control field | 12590 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250922102324.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 990111s1992 mx r 000 0 spa u |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | clsautm |
| 041 1# - LANGUAGE CODE | |
| Language code of text/sound track or separate title | spa |
| Language code of original | eng |
| 044 ## - COUNTRY OF PUBLISHING/PRODUCING ENTITY CODE | |
| MARC country code | mx |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | M375 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Martin, William B. |
| 9 (RLIN) | 33627 |
| 245 10 - TITLE STATEMENT | |
| Title | Calidad en el servicio al cliente : |
| Remainder of title | guía para la excelencia en el servicio / |
| Statement of responsibility, etc. | William B. Martin ; trad. Teresa Carter B. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | México : |
| Name of publisher, distributor, etc. | Grupo Editorial Iberoamérica, |
| Date of publication, distribution, etc. | 1992. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 77 p. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Transmitir una actitud positiva-Identifique las necesidades de sus clientes-Ocúpese de las necesidades de sus clientes-Trabaje para lograr que sus clientes regresen. |
| 534 ## - ORIGINAL VERSION NOTE | |
| Title statement of original | Quality customer service. |
| 650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | CONTROL DE CALIDAD |
| 9 (RLIN) | 11653 |
| 650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | SERVICIO AL CLIENTE |
| 9 (RLIN) | 19219 |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | Carlos |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection | Home library | Current library | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Colección Pregrado | BIBLIOTECA CAMPUS CENTRAL | BIBLIOTECA CAMPUS CENTRAL | 15.01.1999 | 658.812 M375 | UTEML00010209 | 09.03.2024 | c.1 Piso -1 | 09.03.2024 | LIBRO | CO | |||||
| Colección Pregrado | BIBLIOTECA CAMPUS CENTRAL | BIBLIOTECA CAMPUS CENTRAL | 15.01.1999 | 658.812 M375 | UTEML00010210 | 09.03.2024 | c.2 Piso -1 | 09.03.2024 | LIBRO | CO | |||||
| Colección Pregrado | BIBLIOTECA CAMPUS CENTRAL | BIBLIOTECA CAMPUS CENTRAL | 16.07.1999 | 658.812 M375 | UTEML00011744 | 09.03.2024 | c.3 Piso -1 | 09.03.2024 | LIBRO | CO/Entregado: Julio | |||||
| Colección Pregrado | BIBLIOTECA CAMPUS CENTRAL | BIBLIOTECA CAMPUS CENTRAL | 16.07.1999 | 658.812 M375 | UTEML00011746 | 09.03.2024 | c.4 Piso -1 | 09.03.2024 | LIBRO | CO/Entregado: Julio |