Procedimiento para la atención de reclamos, implementado en Metrogas S.A. (Registro nro. 19949)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01409nam a22003137a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 19949 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250922102153.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 981101s2003 cl 000 0 spa d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UTEM |
| 041 0# - LANGUAGE CODE | |
| Language code of text/sound track or separate title | spa |
| 044 ## - COUNTRY OF PUBLISHING/PRODUCING ENTITY CODE | |
| MARC country code | cl |
| 084 ## - OTHER CLASSIFICATION NUMBER | |
| Number source | 21 |
| Classification number | SUTEM |
| Item number | B446/2003 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Bello Basáez, Nelson |
| 9 (RLIN) | 50667 |
| 245 10 - TITLE STATEMENT | |
| Title | Procedimiento para la atención de reclamos, implementado en Metrogas S.A. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Santiago, |
| Date of publication, distribution, etc. | 2003 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 66 h. |
| 505 00 - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Cap. I. Descripción de la empresa; Cap. II. Ambito del proyecto; Cap. III. Diseño del proceso; Cap. IV. Asignar reclamo en forma automática; Cap. V. Diseño de la estructura de soporte |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Trabajo de titulación (Ingeniero de Ejecución Industrial) -- Universidad Tecnológica Metropolitana, 2003 |
| 592 ## - | |
| -- | tesis |
| 650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | ATENCION AL CLIENTE |
| 9 (RLIN) | 68698 |
| 610 20 - SUBJECT ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | METROGAS S.A. |
| 9 (RLIN) | 50668 |
| 650 04 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | RECLAMOS |
| General subdivision | PROCEDIMIENTOS |
| 9 (RLIN) | 50669 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Geldes Requena, Rodrigo Fernando, |
| Dates associated with a name | prof. guía |
| 9 (RLIN) | 31757 |
| 904 ## - LOCAL DATA ELEMENT D, LDD (RLIN) | |
| a | Rosana |
| 905 ## - LOCAL DATA ELEMENT E, LDE (RLIN) | |
| a | 2190 |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | Carlos |
| 949 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| m | LIBRO |
| 1 | BSAC |
| -- | Tesis |
| 3 | SUTEM/B446/2003 |
| 6 | 12570-2004 |
| 5 | UTEML50082393 |
| 4 | DEP:TESIS AREA CENTRAL/Entregado: Mayo/Ana. 056/2004 |
| 8 | 20040305 |
| -- | Reg.-Tesis |
| h | c.1 |
| -- | Administrative |
| 949 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| m | LIBRO |
| 1 | BSAC |
| -- | Tesis |
| 3 | SUTEM/B446/2003 |
| 6 | 12571-2004 |
| 5 | UTEML50082396 |
| 4 | DEP:TESIS AREA CENTRAL/Entregado: Mayo/Ana. 056/2004 |
| 8 | 20040305 |
| -- | Reg.-Tesis |
| h | c.2 |
| -- | Administrative |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection | Home library | Current library | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Bodega | BIBLIOTECA XIMENA SANCHEZ STAFORELLI | BIBLIOTECA XIMENA SANCHEZ STAFORELLI | 05.03.2004 | SUTEM B446/2003 | UTEML50082393 | 09.03.2024 | c.1 Piso 4 ̜Bodega | 09.03.2024 | TRABAJO DE TITULO | DEP:TESIS AREA CENTRAL/Entregado: Mayo/Ana. 056/2004 |