Sistema de ingreso de reclamos para una empresa de comunicaciones internacional / (Registro nro. 30108)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01334nam a22002777ar4500 |
| 001 - CONTROL NUMBER | |
| control field | 30108 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250922102324.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 110411c2010 cl 00010 spa d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | clsautm |
| 084 00 - OTHER CLASSIFICATION NUMBER | |
| Classification number | I.C.COMP. |
| Item number | R763 2010 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Romero Díaz, Marco Abraham |
| 9 (RLIN) | 76294 |
| 245 10 - TITLE STATEMENT | |
| Title | Sistema de ingreso de reclamos para una empresa de comunicaciones internacional / |
| Statement of responsibility, etc. | Marco Abraham Romero Díaz ; Santiago Zapata Cáceres, profesor guía. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Santiago, |
| Date of publication, distribution, etc. | 2010. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 149 h. : |
| Other physical details | figuras, tablas, diagramas. |
| 500 ## - GENERAL NOTE | |
| General note | Texto del resumen bilingüe: inglés-español. |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Tesis (Ingeniero Civil en Computación, mención Informática) -- Universidad Tecnológica Metropolitana, 2010. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Resumen: Análisis, diseño, desarrollo y construcción de un aplicativo que permita el ingreso correcto de reclamos, a través de una plataforma web, para la empresa Telefónica CTC Chile en sus distintas modalidades de atención, tanto presenciales como acall centers. |
| 610 04 - SUBJECT ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | TELEFONICA CHILE S.A. |
| General subdivision | ESTRATEGIA Y TECNICA |
| 9 (RLIN) | 76295 |
| 650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | ATENCION AL CLIENTE |
| 9 (RLIN) | 68698 |
| 650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | SERVICIO AL CLIENTE |
| 9 (RLIN) | 19219 |
| 650 04 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | RECLAMOS |
| General subdivision | PROCEDIMIENTOS |
| 9 (RLIN) | 50669 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Zapata Cáceres, Santiago, |
| Dates associated with a name | prof. guía |
| 9 (RLIN) | 22429 |
| 904 ## - LOCAL DATA ELEMENT D, LDD (RLIN) | |
| a | Rosana |
| 905 ## - LOCAL DATA ELEMENT E, LDE (RLIN) | |
| a | 2141 |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | Claudia |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection | Home library | Current library | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Bodega | BIBLIOTECA XIMENA SANCHEZ STAFORELLI | BIBLIOTECA XIMENA SANCHEZ STAFORELLI | I.C.COMP. R763 2010 | UTEML50088421 | 09.03.2024 | c 1 | 09.03.2024 | TRABAJO TITULO SALA | Entregado: Abril/Ana.021/2012 |